Privacy Policy
We believe in minimal data collection. This policy outlines how we handle your information with transparency and respect for your clinical privacy.
Privacy First: We only collect your name, email address, and phone number. That's it.
1. Introduction
Welcome to MedShift Call ("the Service"). We are committed to maintaining the highest standards of transparency. This policy describes how we collect, use, and protect the minimal data required to provide our on-call management platform.
By using the Service, you trust us with your professional information. We take that responsibility seriously and do not engage in invasive tracking or data sales.
2. Information We Collect
We only collect the essential information needed to manage your clinical shifts and account security:
- Name: To identify you within your department's schedule.
- Email Address: For account login, password resets, and shift notifications.
- Phone Number: For urgent on-call notifications and coordination.
We do not collect sensitive personal data, location history, or any information not directly related to your clinical coordination.
3. How We Use Information
Your information is used strictly to provide and improve the Service:
- Account Creation: Verifying your identity and setting up your professional profile.
- Shift Coordination: Displaying your commitments on the departmental calendar.
- Notifications: Sending you alerts about upcoming shifts, claims, or eligibility changes.
- Communication: Responding to your support requests or administrative inquiries.
4. Payments & Billing
We use **Stripe** to process all subscription payments. When you upgrade to a paid plan:
- Payments are handled entirely by Stripe's secure infrastructure.
- We do NOT store your credit card or billing details on our servers.
- Stripe provides us only with necessary transaction confirmations and subscription status.
6. Data Retention
We retain your name, email, and phone number only for as long as your account is active or as needed to provide the Service. If you choose to delete your account, your personal data is purged from our active systems.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. This includes encrypted data transmission (SSL/TLS), secure multi-tenant isolation, and regular security reviews.
8. Your Rights
You have full control over your professional data. Specifically, you have the right to:
- Access: Review the information we hold about you at any time.
- Update: Correct or update your contact details via your profile settings.
- Delete: Request the permanent deletion of your account and associated data.
10. Third-Party Services
The Service integrates with **Stripe** for payment processing. Their use of your personal information is governed by their own Privacy Policy, which we encourage you to review.
11. Children's Privacy
The Service is a professional clinical tool and is not intended for use by anyone under the age of 18.
12. Changes to This Policy
We may update this policy occasionally to reflect changes in our service or legal requirements. We will notify you of any material changes via the platform or email.
13. Contact Information
Questions? We're here to help. Contact our privacy team at:
Email: [email protected]
Address: 1200 Clinical Plaza, Ste 400, Chicago, IL 60611